Refund policy
Returns & Refunds Policy
Food & confectionery (chocolate bars, coated nuts, beverages, and all other edible products)Because these are perishable food items, we're unable to accept returns or exchanges once your order has been delivered. This is for food safety reasons and is not a reflection of our confidence in the product — quite the opposite!If something's wrong with your order, please contact us within 48 hours of delivery at khourys@philipkhoury.com with your order number and a photo of the issue (e.g. damaged, defective, missing, or incorrect items), and we'll arrange a replacement or refund.
Merch (books, caps, and any other non-food items)These items follow our standard 30-day return policy:You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.To start a return, contact us at khourys@philipkhoury.com. Returns will need to be sent to: Khoury's, Unit 351 Stratford Workshops, Burford Road, London E15 2SP
If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
In addition to all food and beverage products, the following cannot be returned: custom or personalised items (e.g. bespoke corporate gifting orders), sale items, and gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once that return is accepted, place a separate order for the new item.
European Union 14-day cooling-off period
If merchandise is shipped into the EU, you have the right to cancel or return non-food merch within 14 days, for any reason and without justification. Your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging, along with proof of purchase.
Please note: under EU consumer law, perishable goods such as food are exempt from this cooling-off right, so the food policy above applies instead, even for EU orders.
Refunds
Food & confectionery (chocolate bars, coated nuts, beverages, and all other edible products)Because these are perishable food items, we're unable to accept returns or exchanges once your order has been delivered. This is for food safety reasons and is not a reflection of our confidence in the product — quite the opposite!If something's wrong with your order, please contact us within 48 hours of delivery at khourys@philipkhoury.com with your order number and a photo of the issue (e.g. damaged, defective, missing, or incorrect items), and we'll arrange a replacement or refund.
Merch (books, caps, and any other non-food items)These items follow our standard 30-day return policy:You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.To start a return, contact us at khourys@philipkhoury.com. Returns will need to be sent to: Khoury's, Unit 351 Stratford Workshops, Burford Road, London E15 2SP
If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
In addition to all food and beverage products, the following cannot be returned: custom or personalised items (e.g. bespoke corporate gifting orders), sale items, and gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once that return is accepted, place a separate order for the new item.
European Union 14-day cooling-off period
If merchandise is shipped into the EU, you have the right to cancel or return non-food merch within 14 days, for any reason and without justification. Your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging, along with proof of purchase.
Please note: under EU consumer law, perishable goods such as food are exempt from this cooling-off right, so the food policy above applies instead, even for EU orders.
Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. It can take additional time for your bank or card provider to post the refund.If more than 15 business days have passed since your return was approved, please contact us at khourys@philipkhoury.com.